ISO/IEC20000-1:2018istheinternationalstandardforITservicemanagementsystems(ITSMS).Thishigh-definitioneditionprovidesthecompleteandofficialEnglishversionofthestandard.Thestandardspecifiesrequirementsforestablishing,implementing,maintainingandcontinuallyimprovingaservicemanagementsystem.ItenablesorganizationstodemonstratetheirabilitytoconsistentlydeliverqualityITservicesthatmeetbusinessandcustomerrequirements.KeyaspectscoveredinISO/IEC20000-1:2018include:-Servicemanagementsystemgeneralrequirements-Planningandimplementingservicemanagement-Servicedeliveryprocesses-Relationshipprocesses-Resolutionprocesses-ControlprocessesThis2018versionreplacestheprevious2011editionandalignswithothermodernmanagementsystemstandardsthroughitshigh-levelstructure.It'sessentialforITserviceprovidersandorganizationsseekingtoimprovetheirITservicemanagementcapabilities.ThestandardisparticularlyvaluablefororganizationslookingtoachieveformalcertificationoftheirITservicemanagementprocessesorwantingtobenchmarkagainstinternationalbestpractices.
