EN17371-3:2020isaEuropeanstandardtitled"Serviceprovision—Part3:Guidanceonperformancemeasurementmechanismsaspartofservicecontracts—Performancemeasurementmanagement."Itprovidesguidelinesforestablishingandmanagingperformancemeasurementmechanismswithinservicecontracts.Thestandardaimstohelporganizationsdefine,implement,andmonitorkeyperformanceindicators(KPIs)toensureservicequality,efficiency,andalignmentwithcontractualobligations.Itcoversaspectssuchasselectingrelevantmetrics,settingperformancetargets,datacollectionmethods,reporting,andcontinuousimprovement.Thisdocumentisintendedforusebyserviceproviders,clients,andotherstakeholdersinvolvedinserviceagreementstofostertransparency,accountability,andeffectiveservicedelivery.