ISO9001:2015istheinternationalstandardforQualityManagementSystems(QMS)publishedbytheInternationalOrganizationforStandardization(ISO).Thisstandardprovidesaframeworkfororganizationstoensureconsistentqualityinproductsandserviceswhileenhancingcustomersatisfaction.KeyfeaturesofISO9001:2015includeastrongfocusonrisk-basedthinking,greateremphasisonleadershipinvolvement,andimprovedalignmentwithothermanagementsystemstandards.ItfollowstheHigh-LevelStructure(HLS),makingintegrationwithstandardslikeISO14001easier.Applicabletoallindustriesandorganizationsizes,ISO9001:2015replacesthe2008versionandemphasizescontinuousimprovement,processapproach,andstakeholderneeds.Certificationisvoluntarybutwidelyrecognizedasamarkofoperationalexcellence.Thestandardconsistsof10clausescoveringQMSrequirements,fromorganizationalcontexttoperformanceevaluationandimprovement.Itsflexibleapproachallowscustomizationtospecificbusinessneedswhilemaintainingcorequalityprinciples.
