Digitalgovernmentevolution:Fromtransformationtocontextualizationexplorestheshiftinhowgovernmentsleveragetechnologytoservecitizens.Initiallyfocusedondigitizingexistingprocesses(transformation),theapproachhasmaturedtoconsideruserneeds,culturalnuances,andsituationalfactors(contextualization).Thisevolutionrecognizesthateffectivedigitalgovernmentrequiresmorethantechnicalsolutions—itdemandsservicestailoredtocitizens'real-worldcontexts.Theconceptexamineshowgovernmentsnowdesignservicesthatadapttodifferentlifesituations,accessibilityrequirements,andlocalconditions,movingbeyondone-size-fits-allsolutionstocreatetrulycitizen-centricdigitalgovernance.
