ISO10002:2004isaninternationalstandardthatprovidesguidelinesfororganizationstoestablishaneffectiveandefficientcomplaintshandlingprocess.Itfocusesonenhancingcustomersatisfactionbyaddressingcomplaintsinatransparent,consistent,andfairmanner.Thestandardoutlineskeyprinciplessuchasaccessibility,responsiveness,andcontinuousimprovementtohelporganizationsresolvecomplaintseffectively.Italsoemphasizestheimportanceofmaintainingcustomertrustandloyaltythroughastructuredapproachtocomplaintmanagement.ByimplementingISO10002:2004,organizationscanimprovetheircustomerservice,reducedisputes,andfosterlong-termrelationshipswiththeircustomers.Thisstandardisapplicabletoalltypesandsizesoforganizations,regardlessoftheirindustryorsector.
